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Return & Refund Policy

 If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 30 days of purchase. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Shipping charges are non-refundable. Last chance or Clearance items are final sale and cannot be returned or exchanged. Arihant Gems & Jewellery Gift Cards or E-Gift Cards are non-returnable.

Returns by Mail:

  1. Complete the Return Form above indicating the quantity, item number and reason code for your return(s).
  2. Securely pack your item(s) along with your Return Form. Attach the included prepaid Fed-Ex shipping label on the outside of the package. If you cannot locate the return form or prepaid label, please contact the Arihant Gems & Jewellery Customer Care Center for further assistance.
  3. Drop off the package at your nearest Fed-Ex Store, Amazon Store, Lazzada Store, Shopify Store and Alibaba Store, Fed-Ex Authorized Shipping Outlet, or Fed-Ex Customer Center. You will NOT be charged for return shipping.
  4. If you choose to use your own preferred method of shipping, use one that can be tracked and insured. Arihant Gems & Jewellery cannot reimburse the cost of shipping using this method. Address for returns should be mailed to: Arihant Gems & Jewellery, Victoria BC V8P 2L5, Canada
  5. Once we receive your return, please allow up to 6 business days for processing.
  6. All refunds will be issued in the original form of payment. Original shipping charges are not refundable. It can take up to an additional 6 to 8 business days for funds to be credited to your account.

Returns In-Store

  1. Find your nearest Arihant Gems & Jewellery store at garnet-world.com.
  2. Bring the original packing slip or email invoice along with the merchandise you wish to return to the Arihant Gems & Jewellery store.
  3. Refunds will be processed to the original form of payment. Purchases using PayPal will be issued a gift card.

Exchanges

  1. We do not accept exchanges by mail. If you require an exchange, please return the items by mail or in-store and purchase your desired item(s).
  2. You may exchange your item(s) at Arihant Gems & Jewellery branded stores for an item of equal or greater value provided it is available. Original shipping costs are non-refundable and therefore not considered for exchanges.

* Purchases using PayPal will be issued a gift card. 

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